Communication Skills for Business

Assignment Scenario The Senior Management Team (SMT) of a local medium sized organisation, SHDE Holdings, has become aware of communication problems within their organisation. Customers have been complaining of poor service. The Managing Director is appalled to see spelling errors in letters and now suppliers have refused to deliver further goods until they receive a response to their emails and phone calls about their outstanding invoices.You work with a training consultancy, Training Solutions. An experienced colleague, Asha Kumari, has established the nature of the problems in SHDE Holdings and you have been asked to work with the client to deliver the proposed staff training solutions.You receive the following email and attached report...