1.    Worksheet 1 Exercises a)   Differentiate between clerical, operational, routine and management functions b)   Give at least 5 examples of clerical, routine and operational functions, and at least 10 examples of management functions. c)   Link the activities listed in point (b) above to the management functions categories (planning, organizing, leading, and control) and Mintzberg’s ten managerial roles. d)   Differentiate between programmed decisions and non-programmed decisions under the characteristics below: Use the table Characteristics Programmed decisions Non-programmed decisions  Type of problem      Managerial Level      Frequency      Information      Time frame for solution      Solution relies on    ...