Professional Licensing Programme

1.    Worksheet 1 Exercises

a)   Differentiate between clerical, operational, routine and management functions

b)   Give at least 5 examples of clerical, routine and operational functions, and at least 10 examples of management functions.

c)   Link the activities listed in point (b) above to the management functions categories (planning, organizing, leading, and control) and Mintzberg’s ten managerial roles.

d)   Differentiate between programmed decisions and non-programmed decisions under the characteristics below: Use the table

Characteristics

Programmed decisions

Non-programmed decisions

 Type of problem

 

 

 Managerial Level

 

 

 Frequency

 

 

 Information

 

 

 Time frame for solution

 

 

 Solution relies on

 

 

e)    Google and search for at least two (2) decision-making models, and identify the components in the model and explain how it can be used in decision making.

2)    Theories and Articles

a)    Look for three (3) definitions of an issue of concern, for example definition of lateness to work.

b)    Download three (3) articles on the effects of your issue of concern on performance (performance on employee, performance on a group and performance on an organization).

c)    Download three (3) articles on the causes of the issue of concern on performance (performance on employee, performance on a group and performance on an organization).

d)    Identify three (3) theories/principles/models relating or explaining the issue of concern.

 

3)    Data Sheet

a)    Referring to the articles under point (2), copy 3 statements, one each from the three articles, paraphrase each statement and combine the three sources. Note the linking words.

b)    Show both the statement copied and the paraphrased version separately.

c)    Prepare a PowerPoint for presentation [Your PowerPoint should have a title slide, and slides for the titles of the articles, data picked from each article, the paraphrased versions (the manual, and the quillbot) and a bulletized slide using the Guy Kawasaki Rule]

4)      Management & Leadership Functions and Skills Dev’t (Refer to the lecture notes on: Internship for Management and Leadership Skills Development)

a)    Applying the concept 2. (Slide 52 of lecture notes) complete the management functions, identified in undertaking activities 6-10.

b)    Applying the concept 1. (Slide 66 of lecture notes) complete the management skills identified in the exercises 1-5.

 

5.    Present a group assignment on the following major techniques of Problem Analysis

     i. Force Field Analysis

ii. Fishbone Analysis

iii.  Cause and Effect Trail

iv. Critical Incidence Analysis

v.  Five Whys

vi.  Interrelationship Digraph

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