Posts in category: Study

1. Four Most Important KSAs (Knowledge, Skills, and Abilities) for CSR Training: The offices of the president and provost at a large university were receiving many complaints about the registration office being unresponsive to student problems during registration for classes. The director of registration felt that, because of the high turnover in customer service representatives (CSRs) who handled student problems, most CSRs did not know the proper procedure. The director wanted to initiate training in registration procedures immediately and called in a consultant to help develop and conduct the training. After listening to the director’s description of what was wanted, the

1. A. Describe and discuss the main similarities and differences between domestic and international HRM.B. Define these terms.i. PCNii. HCNiii. TCNC. State key differences in salary compensations for PCNs and TCNs 2. A. Define and discuss Hofstede’s cross cultural management study.B. Define the methodical procedure and results of the GLOBE study. 3. A. Discuss Issues of Standardization and Localization in general MNEsB. How do the Issues of Standardization and Localization manifest themselves in IHRM activities? 4. A. How does country of origin influence a firms approach to organization structure?B. Describe the development phases of an M&A and the respective HR implications.

Kailan Group is a Ghanaian business with an interest in the fast-moving consumer goods market. The firm has invited you to provide them with a report on a comprehensive business assessment for the sobolo drink. The report is to cover an assessment of the entire business and market environment including entrepreneurial opportunities. ProcedureEnsure you cover the following elements:1. In your introduction, give a brief overview of the new venture (profit or not-for-profit):a. Industryb. Products and/or servicesc. Target market. 2. Evaluate the internal profile of the organization as well as the opportunity landscape.3. An analysis of the market forces and the possible